ABOUT core to custom consulting
Founded in 2024
Core to Custom Consulting was founded in 2024 by Mervyn Singh. Mervyn began his career in IT some 38 years ago but has spent the last 22 years focusing specifically on the needs of health plans looking to implement or more fully leverage their investment in TriZetto's Facets software. Mervyn began working with Facets in 2002 as an Advisory Consultant with The TriZetto Group, Inc. That 10-year-long relationship allowed him to build broad and deep technical knowledge of the inner workings of the Facets software.
22 Years of Experience Supporting Facets
During his tenure with TriZetto and in the 12 years that followed, Mervyn has held Facets support positions as a developer, technical lead, technical analyst/programmer and manager. Each new mission allowed Mervyn to continue to build deep technical knowledge across all major modules of the Facets application including:
- Auditing
- Claims
- Customer Service
- Member-Subscriber
- Plan
- Provider
- Utilization Management
Time-tested Formula for Success
Mervyn's greatest strength lies in the design, development and delivery of custom solutions which extend core Facets functionality to meet business need, and enable integration of systems and processes with the Facets platform. Development of these solutions is approached holistically and driven by a set of key design considerations which include:
- Solid requirements
- Development standards
- Audit and traceability
- Monitoring and alerting
- Performance
- Modularization
- Maintainability
- Testing
- Production support
- Inventory management
- Batch setup and scheduling
- Cost management
- Management dashboards and reporting
Unwavering Core Values
Mervyn's key to success is founded on a set of unwavering core values:
- Act with uncompromising honesty and integrity
- Deliver excellence through quality
- Lead with an ownership mentality
- Collaborate and build better by working together
- Work with respect and transparency
- Listen, learn, debate, then commit
- Balance work and life with a passion for both
